Privacy Policy

Effective Date: 15 August 2026

Cash Back Hospital & Lab (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information of patients, healthcare professionals, hospitals, clinics, laboratories, partners, and visitors using cashbackhospitalandlab.com.

This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website and services.

1. Information We Collect

Depending on how you use our website, we may collect:

Personal Information

Name
Mobile number
Email address
Date of birth or age, where required
Address and location information
Contact and communication details

Healthcare-Related Information

Where necessary to provide or facilitate healthcare-related services, we may receive information such as:

Appointment details
Diagnostic/test information
Medical reports or documents
Information provided to participating healthcare providers

We aim to collect only information reasonably necessary for the relevant service.

Technical Information

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser and device information
Operating system
Website pages visited
Date and time of visits
Referring website or source

2. How We Use Your Information

We may use collected information to:

Provide and improve our healthcare-related services
Process registrations, enquiries, appointments, and service requests
Connect patients with participating hospitals, clinics, laboratories, doctors, or other healthcare providers
Administer eligible cashback, discounts, packages, or benefit programs
Communicate with you regarding your requests
Send important service-related notifications
Improve website functionality and user experience
Prevent fraud, misuse, unauthorized activity, or security incidents
Maintain business and service records
Comply with applicable legal and regulatory requirements

3. Sharing of Information

We may share relevant information with:

Participating hospitals and clinics
Diagnostic laboratories
Doctors and healthcare professionals
Technology and service providers supporting our operations
Payment or transaction service providers, where applicable
Professional advisers or authorities where legally required

We do not intend to sell personal information as a commercial product.

Information shared with healthcare providers may be necessary to deliver the service requested by you.

4. Healthcare Information

Healthcare-related information can be sensitive. We take reasonable measures to protect such information and limit access to authorized persons and service providers who need it for legitimate purposes.

Patients should avoid submitting unnecessary medical or personal information through public website forms, comments, or other publicly visible areas.

5. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve performance and user experience
Support analytics and relevant website functionality

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and meeting applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally permissible
Withdraw consent where processing is based on consent
Ask questions about how your information is being used

Requests may be subject to verification and applicable legal limitations.

9. Third-Party Websites

Our website may contain links to third-party websites, healthcare providers, payment services, or other platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children’s Privacy

Our services are not intended to knowingly collect unnecessary personal information from children. Where healthcare services involve minors, information should be provided by a parent, guardian, or other authorized person where required.

11. Marketing Communications

If you provide your contact information and applicable consent, we may send information about healthcare services, offers, packages, health awareness programs, or other updates.

You may request to stop promotional communications at any time, subject to legally required service communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated policy will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Cash Back Hospital & Lab
Website: cashbackhospitalandlab.com
Email: info@cashbackhospitalandlab.com
Phone: +91 94646 14141

Important Disclaimer

This Privacy Policy is a general website policy template and should be reviewed and customized by a qualified legal professional for your actual operations, especially because your platform may handle healthcare-related information and may operate in India.